UK & EU consumer law, on tap

Describe the problem. Get the letter. Get your money back.

FightBack turns a plain-English complaint into a formal, legally-grounded demand letter in seconds — citing the right regulation and naming the right regulator.

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First letter is free. No card required.

How it works

  1. 1

    Describe what happened

    Pick the category, name the company, write a couple of sentences about the dispute. No legal jargon required.

  2. 2

    We cite the law for you

    Our prompts encode EU 261, UK 261, the Housing Act 2004, the Payment Services Regulations 2017 and more. Every letter names the right regulator.

  3. 3

    Send it. Escalate if needed.

    Copy or download the letter. We tell you exactly which ombudsman to escalate to if the company doesn't respond in time.

Categories we cover

  • Airline delay or cancellationEU 261 / UK 261
  • Landlord deposit disputeHousing Act 2004
  • Bank or card fraudPSR 2017
  • Energy company overchargingOfgem SLC 25C
  • Telecom or broadband billingOfcom GCs
  • Faulty goodsCRA 2015

Ready to fight back?

Your first letter is free. Most users finish in under two minutes.

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