Consumer Rights Guides
Step-by-step guides to the laws that protect you in the UK, Ireland and the EU. Each guide explains your rights, the complaint process, and how to write a demand letter that gets results.
Flight Delay & Cancellation Compensation
UK, Ireland & EUClaim up to £520/€600 under UK 261 or EU 261/2004 when your flight is delayed 3+ hours or cancelled.
Landlord Won’t Return Your Deposit?
UK & IrelandForce your landlord to return your deposit using the Housing Act 2004 (UK) or Residential Tenancies Act (Ireland).
Unfair Bank Charges & Card Fraud
UK & IrelandGet unauthorised transactions refunded under PSR 2017 (UK) or PSD2 (Ireland). Banks must refund within 1 business day.
Energy Company Overcharging
UK & IrelandChallenge incorrect bills, estimated readings, and exit fees with Ofgem (UK) or the CRU (Ireland) behind you.
Broadband & Telecom Billing Disputes
UK & IrelandDispute incorrect charges, poor service, or mid-contract price hikes with Ofcom (UK) or ComReg (Ireland).
Faulty Goods — Get a Refund
UK & IrelandDemand a repair, replacement, or refund under the Consumer Rights Act 2015 (UK) or 2022 (Ireland).
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